Tourist guidebook

Here you will find useful and necessary information for a comfortable stay in St. Petersburg. For your convenience we will list all the essentials below.

Emergency numbers

Federal Rescue Service – 112 – is a common emergency number   for calls from mobile phones in emergency situations (calls can be made even without a SIM card, without any money on the account and when the phone keypad is locked).

Useful telephone numbers:

Fire emergency service 01

Police 02

Ambulance 03

 

Calling from a mobile phone

Fire emergency service 101

Police 102

Ambulance 103

Currency exchange

The monetary unit of the Russian Federation is the rouble. Currency exchange is carried out in the exchange offices of the banks.

Money exchange offices are located throughout the city and generally work from 10:00 till 20:00. The most profitable exchange rate can be found in large banks.

Caution: Do not exchange currency from private individuals.

Documents information

  • You must have your identity document and compulsory medical insurance (CMI) (valid on the territory of the Russian Federation) on hand.
  • If you are a foreign citizen (you do not have a Russian passport), then you must have your passport and migration card on hand to register at a hotel.

Public transport

Ground transport runs from 6:00 till 00:00. The ticket cost is 55 roubles.

Mini-buses run from 7:00 till 00:00. The average price in St. Petersburg is 50 roubles. The cost of suburban routes varies from 40 to 150 roubles.

Underground runs from 5:45 till 00:00. The exact timetable may be found  here . The cost of one token is 60 roubles. Learn more about fares here.

Drawbridges

In summer, if you move around St. Petersburg at night (on foot or by car), do not forget about the drawbridges. You can find a detailed bridges rising schedule here.

Electricity

The electric power system of the city is: AC current, 220V voltage, current frequency 50Hz, plug-and-socket connection with two circular joints.

Climate

Humid oceanic climate influenced by the Gulf of Finland and the Baltic Sea is typical of Saint Petersburg. The average summer temperature is +20°С, the average winter temperature is -8°С. We recommend you to take an umbrella along in all seasons because of the changeable Saint Petersburg weather.

Time zone

St. Petersburg is located in the same time zone as Moscow (GMT + 3).

Information for people with physical disabilities

  • Metro

For passengers in wheelchairs

When you approach the metro station and you are unable to get into the station vestibule on your own, you should call the information center at 8 (800) 350-11-55, advise about your location and the need for assistance in providing access to the station. The descent and ascent of a passenger in a wheelchair is carried out, accompanied by a metro stuff on duty with specialized lifting equipment, on a backup escalator. If the station does not currently have a backup escalator or during peak hours, the use of the metro may be denied.

For visually impaired passengers

In all metro station vestibules, there are 70 three-dimensional graphical metro schemes, made using the method of Braille printing. Passengers can carry a guide dog (muzzled, leashed and with a special identification mark) accompanying a visually impaired person free of charge, provided they have a document confirming that they have completed a training course in using the metro for visually impaired people when accompanied by guide dogs.

  • Taxi

Official taxi services work in all main transport hubs and major hotels of the city. Another way to order a taxi is by phone or by website of taxi-operator. Major global taxi brands are also presented in the city.

The list of organizations entitled to provide transport services for certain categories of citizens: Taxi Pulkovo, Yandex Taxi.

 

  • Medicine

 

All medical organizations in St. Petersburg are accessible for wheelchair users. To get the medical assistance, the residents of Russia must have a compulsory medical insurance (CMI), a passport and an individual insurance account number (SNILS). Foreign citizens must also have a compulsory medical insurance (CMI) on hand.

St. Petersburg Medical Tourism Agency is ready to provide information on the possibility of obtaining medical care.

You may contact it by phone 8 (812) 502-07-57 or email help@medtourism.agency.

For more information, please, visit the website.

  • Food

St. Petersburg offers restaurants for every taste. You may find the best one according to your preferences by following the link.

  • Volunteer service

If necessary, you may ask for volunteer help:

- for the visually impaired - the volunteer center "Silver Years", tel. 8 (921) 993 44 73; website: www.silveryears.ru

- for citizens in wheelchairs - the "On a wheelchair without barriers" organization, tel. 8 (921) 756-64-15; website: vk.com/bez_barerov

  • Cultural landmarks. City attractions adapted to accommodate visually impaired people

Attractions of St. Petersburg city center, such as: St. Isaac's Cathedral, the Church of the Resurrection of Jesus Christ (Church of the Savior on Spilled Blood), the Summer Garden, The Manege Central Exhibition Hall, a number of museums, as well as suburban palaces in Tsarskoye Selo and Gatchina are ready to receive blind and visually impaired visitors.

The museums are equipped with audio guides for the visually impaired, tactile models, three-dimensional graphical images of exhibits, and Braille labelling.

Saint Isaac's Cathedral

The cathedral is equipped with ramps, there is an elevator for people with disabilities leading to the colonnade, as well as special guided tours for the visually impaired. The cathedral is available to all visitors. Tel: +7 (812) 315-43-61

Church of the Savior on Spilled Blood

Tel: +7 (812) 315-16-36

Alexander Blok’s Memorial Apartment

Tel: +7 (812) 713-86-31

State Museum-Reserve "Gatchina", Gatchina Palace

Tel: +7 (812) 958-03-66, +7 (813) 719-34-92; +7 (813) 717-67-15

Manege Central Exhibition Hall

The program for blind guests offers excursions via tactile albums with works of Soviet artists; the excursion is accompanied by an audio description.

A pre-booking is required (at least five days before the expected date of visit).

Tel. +7 (812) 611-11-00

Summer garden

The garden is open to public with unimpeded access for persons with disabilities.

Tel. +7 (812) 595-42-48

New Holland

The program for blind guests includes a thematic tour with the following options: tactile exhibits, Braille labelling.

Tel. +7 (812) 245-20-35

Catherine Palace in Tsarskoye Selo

Tel. +7 (812) 415-76-67

Field of Mars

It was here that the country's first Eternal Flame was lit.

More detailed information is available by calling the consulting center for work with disabled people of cultural institutions of St. Petersburg (St. Petersburg State Library for the Blind and Visually Impaired): +7 (812) 230-79-79

ATTENTION! St. Petersburg museums do not allow entrance with dogs. An option to leave the dog in a special room is also not provided. The following attractions are adapted for visitors in wheelchairs: The State Hermitage; The State Russian Museum (The Benois Wing); The Savior on Spilled Blood Church; The St. Sampson Cathedral (is a functioning church); The Museum of the History of Religion, The Peter I’s Palace in Strelna; The Peterhof Park; parks of the town of Pushkin; The Botanical Garden; The Petersburg Oceanarium; The Alexandrinsky Theatre; The Bolshoi Drama Theatre.
 

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