Pulkovo St. Petersburg Airport ranked number one in Europe for passenger service satisfaction.
09 March 2021
Pulkovo was ranked Best Airport by Size and Region in the 15-25 million passengers per year category.
Airports Council International (ACI) has ranked Pulkovo Airport number one in Europe in passengers’ overall airport service satisfaction ranking in the 15-25 million passengers per year category. This was reported by the press service of the Northern Capital Gateway LLC (NCG).
“The work of airport employees was rated by passengers across 34 key performance indicators, including check-in waiting time and efficiency and courtesy of check-in staff, thoroughness of inspection, accessibility of navigation, ease of wayfinding, ambience of the airport, terminal cleanliness, comfort of waiting/gate areas, business lounges, shopping and eating facilities and others,” the message says.
It is also noted that earlier Pulkovo Airport became the winner of the ACI ASQ awards in the nominations “Best Airport in Europe” in the 15-25 million passengers per year category in 2019, “Best Improvement for Europe” in 2014, and “Best Airport in Europe” in the 5-15 million passengers per year category in 2015.